Frequently Asked Questions

Everything you need to know about ordering your custom pet portrait.

Ordering

It's simple. Choose your size and frame, place your order, then upload the best photo you have. We'll create your portrait and send you a digital preview before anything is printed. Once you approve it, we print and deliver it.

After checkout, you can upload your photo, add your pet's name, and choose your portrait options. For tips on choosing the best photo, see our Photo Guidelines.

We understand it can be difficult to get a perfect photo, especially when ordering as a gift or for a pet who is no longer with you. Send the best photo you have. If we have any concerns, we'll let you know. You'll see the full preview before anything is printed and can request changes or a full refund before production.

Absolutely. We offer five named background colors (Blush Pink, Sage Green, Classic White, Navy Grey, and Duck Egg Blue) plus a custom color picker so you can match any room or style.

Of course. Just select "No name" when you upload your details after checkout, or let us know and we'll remove it for you.

Yes. You can include up to 4 pets in a single portrait. Simply choose the number of pets when ordering and upload a photo of each pet after checkout. If you need more than 4, please contact us.

We do. We can create portraits for any animal. Simply go ahead and place your order as normal. If you'd like a full-body portrait instead of the usual head and shoulders, just let us know.

Yes. You can use their delivery address at checkout, and we do not include prices on packing slips. We cannot currently guarantee personal note inserts or plain, unbranded packaging, so send it to yourself first if the presentation needs to stay fully controlled.

Our Guarantee

Every order includes a digital preview and unlimited revisions, so you can make sure the portrait feels right before we print anything. If it still isn't right after revisions, tell us before you approve and we'll refund your order in full.

Yes. Every order includes a free digital preview. You approve it before we print, so you'll never receive something you haven't seen first.

Because every portrait is custom-made and approved by you before printing, we're unable to accept returns on approved orders. However, if your order arrives damaged, please contact us and we'll get a replacement sorted straight away.

If your order hasn't arrived within the expected delivery window, or if it arrives damaged, just let us know. Send us a photo of any damage and we'll arrange a replacement as quickly as possible.

Shipping & Delivery

Most orders are fully completed and delivered within 4 to 10 days. Here is the typical breakdown:

Preview: within 48 hours of us receiving your photo, or 24 hours with Priority Preview
Printing and dispatch: 1 to 3 working days after you approve
Delivery: 1 to 4 working days depending on your region

Nothing ships until approved, and revision requests may add a day or two while we prepare your updated preview. During busy or seasonal periods, printing and delivery may sometimes take longer.

See our Shipping & Delivery page for full details.

We currently serve six markets: the United Kingdom, United States, Canada, Eurozone, Australia, and Denmark. Orders are printed and shipped locally wherever possible, so you avoid import charges in the common case.

See our Shipping & Delivery page for delivery times and free shipping thresholds.

We offer free shipping on orders over the threshold for your market:

UK: £74.99
US: $84.99
Canada: C$99.99
Eurozone: €84.99
Australia: A$124.99
Denmark: 599 kr.

Below the threshold, checkout shows the available rates for your items and destination.

Prints are shipped flat in protective hard-backed packaging or carefully rolled in poster tubes for larger sizes. Framed portraits are boxed and arrive ready to hang. We use recycled and biodegradable materials wherever possible.